Frequently asked questions

We make sure to hand pick the best wood to make our toys. Kaspiland toys are made out of Canadian and chilean Pine wood. Our wood is also FSC-certified and CATG certified; CATG is one of the UK’s leading timber.

Yes! Our toys are ASTM F963-11 compliant and we are registered with the CPSC as a small batch manufacturer. We also use FSC-certified wood and CATG certified; CATG is one of the UK’s leading timber.

You can use a simple vinegar (white or apple cider) water mixture or a mild dish soap and warm water. Spray toy with mixture, wipe down with a clean cloth and air dry. Never soak or immerse wood toy in water.

Create a 1:1 ratio mixture of vinegar and water. Spray the stain and scrub gently with a sponge.

It can occasionally be done by using beeswax polish works well to protect the wood.

If you’re not completely satisfied with your purchase, please let us know and we’ll try to put things right, arrange an exchange, give you store credit or issue a full refund of the purchase price within 30 days of purchase as long as you have a receipt. We will send you a free return shipping label to process the return.

Our piggy banks are applied with a varnish that is water based and non toxic called polyurethane.

The whole process of designing, producing, testing and packaging of our products is done using only the best materials in our small workshop located in Ecuador.

Order are processed between 1-3 business days. After it has been shipped average times are 1-3 business if order is being shipped within the US and 1-2 weeks if it's an international order, please be aware that it may take longer based upon how your country handles packages.

We offer free shipping for all orders going over $50 dollars.

Unfortunately no. We are unable to alter the order once it has been placed. For this reason we ask that you please check your order to assure all the desired items are shipped to you.

That is correct our wooden toys come in dark (Red Alder wood) and natural (Pine Wood) tones.

All of our toys are created with our designs by hand in our small workshop in Ecuador. Watch our process here: https://www.kaspiland.com/about-us

Yes we do ship outside the U.S. Additional shipping charges will apply. See shipping information for further details.

At this time we are unable to take custom requests for shapes/toys other than what is already in our store. We always welcome ideas though!